CoreValues
Core Values:
To enhance the FAL experience, we have established core values to direct our day-to-day operations and help maintain respect amongst our employees and clients.
Honoring Commitments
Understand your job description
Meet and exceed deadlines
Have good follow-through skills
Be proactive in the client relationship
Eschew the 80/20 Rule
Concern for Clients
Respect confidentiality
Don’t over-promise
Understand the client’s needs
Be sensitive
Be tactful, honest and truthful
Know your limits
Share information internally that can benefit clients
Add value to our services
Technical/Professional Excellence
Do it right the first time
Ask questions
Respect others
Gain respect from your peers and clients
Exceed expectations in knowledge and presentation
Intellectual Growth
Seek out knowledge and growth experiences
Recognize your shortcomings and mistakes
Don’t bluff on your abilities
Learn from your mistakes
Go beyond your limits
Strive for a global view
Be curious
Empathy/Goodwill
Take the initiative to recognize others’ needs
Be willing to accommodate other employees
Care about your work
Apply these characteristics inside and outside the firm
